Warranty: Damages & Returns
Warranty
Iron Studios warrants to the Customer that the Goods will be of satisfactory quality, free from latent defects in design, material and workmanship; will correspond with any relevant specifications or descriptions provided by the supplier; and are authentic.
Damages & Returns - Customer Support Policy
- Claims are accepted within 90 days from the product's delivery date.
- The product must have been purchased directly from us. We do not accept claims for items purchased through distributors or third parties.
Please send photo and/or video evidence of the damage to the email below:
customerservice.b2b@ironstudios.eu
An analysis will be conducted to determine the extent of the damage and whether it resulted from production or shipping.
We provide solutions for production defects or damage occurring during transportation from our warehouse to the delivery address.
We do not cover damage caused by improper handling or transportation after the initial delivery.
Available solutions: Replacement, Partial Credit Note, or Full Credit Note
As all our products are limited edition, replacements are subject to stock availability.
If a replacement is available and preferred:
- It will be shipped free of charge.
- The damaged product must be either:
- Destroyed (proof of destruction required), or
- Returned to us (a return label will be provided at no cost).
For minor defects, or if you prefer to keep the product, we may offer a partial Credit Note, calculated proportionally based on the damage and the purchase price.
Credit Notes are issued as a balance to be applied to future invoices.
A Full Credit Note includes the full purchase price plus proportional freight (if applicable).
In this case, the damaged product must also be destroyed or returned.
